EDTracker Bundle (HCKITS0021, 21B, 21E, 21F, 21G, 21H & 21I)

[andrew]

I've reinstalled the drivers once more, now it is listed as "serial usb device", however that didnt change anything

Ok that's what I'd expect to see. Just wanted to make sure that was correct just in case it was causing the problem.

The Tracker does not show up as a windows game controller.

If it's not showing up as a game controller in Windows then it won't work with OpenTrack so I wouldn't worry about OpenTrack until you've got it appearing as a game controller in Windows.

Tbh, with Windows 10 you shouldn't even have to install any drivers, just plug it into the computer and Windows should automatically set up the drivers and see it as both a COM port and game controller automatically.

The only two things I can suggest for now is to firstly take a look at this video just on the off-chance it shows something you may be doing wrong....

https://www.youtube.com/watch?v=J2xCjdC4X0I&t=263s

....and to try re-flashing the firmware from the GUI. Note that the correct firmware is 'EDTracker2_9250 4.0.5' as show in your screenshot, not the version mentioned in the video. Then see if appears as a game controller in Windows after re-flashing the firmware.

[Tiltosteron]

I've deleted and reinstalled everything after restarting the computer and followed the video step by step, yet it sadly didn't do anything for me.
In the written EdTracker Setup Guide under "Flashing Firmware" it says it should be listed as "COMn – Arduino Leonardo” or “COMn – SparkFun Pro Micro". Which is obviously not the case for me. Could that be the issue, the drivers still not working as they should be?

[andrew]

In the written EdTracker Setup Guide under "Flashing Firmware" it says it should be listed as "COMn – Arduino Leonardo” or “COMn – SparkFun Pro Micro". Which is obviously not the case for me. Could that be the issue, the drivers still not working as they should be?

No that's ok. You should only see that if you have an unflashed Pro Micro and you're flashing the firmware for the first time. We pre-flash them with the EDTracker firmware and after that it will show up as a serial device like you're seeing.

Do you have access to another Windows 10 computer? You should just be able to plug it in and it will appear as a game controller without having to install anything......

EDTracker_Game_controller.png

[Tiltosteron]

Plugged it into an old Laptop and it instantly showed up as a game controller, so there's definitly is an issue related to my pc

[andrew]

Oh well at least that narrows it down a bit. As it's not something I've come across before or can replicate any suggestions I could give will be wild stabs in the dark. Are you doing anything different with the computer compared to your laptop like plugging it in via a USB hub? Also do you have an actual game controller? If so does that work with your PC?

[Tiltosteron]

Not doing anything different. I also use a PS3 Controller at my PC which works fine. And I also deleted the drivers for the ps3 controller to see if that would help with the Tracker, however it didnt.

[andrew]

I believe the the PS3 controller uses some special drivers to fool Windows in to thinking it's an xbox controller. A couple of easy things to check, EdTracker say they have seen cases where it doesn't work with some USB 3 ports. So if you have it plugged into a USB 3 port try plugging it in to USB 1/2 port. Also while your at it, if you have a spare USB cable give that a try. I know your current cable worked with your laptop but USB cables are not like data cables in that it relies on the properties of the cable to work. So it's possible the cable could simply be sightly out of spec and just happens to work with your laptop. Unlikely but we've seen faulty USB cables cause issues issues with products many times.

[Tiltosteron]

Yup, the PS3 Controller does exactly that.
I've tried every USB-Port my PC has (3.0, 2.0) with 4 cables, they all worked as my EdTracker showed up in the Gui, but never as a Game Controller. I don't see much chance to fix this without completely wipeing windows and freshly installing everything

[andrew]

Yeah I think it's very likely that a reinstall would fix the problem albeit a drastic solution. You may want to take a look at some of the suggestions in this website:

https://windowsreport.com/windows-10-ga ... ecognized/

Obviously this is a third-party site so any steps you follow are at your own risk. Some of the steps you've either done or can't do (2, 3, & 9 in particular), and I would avoid installing any third-party software but some of the steps may be worth a try.

[Tiltosteron]

Already tried most of the things on the list without finding any solutions, so i guess i'll have to reinstall. Will give an update if it worked for other peope with this problem