|PLEASE READ BEFORE REQUESTING TECHNICAL SUPPORT
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|Author:||admin [ Sun Nov 24, 2013 11:59 am ]|
|Post subject:||PLEASE READ BEFORE REQUESTING TECHNICAL SUPPORT|
This is a free and open forum for anybody to use and post questions or comments no matter if you are a customer of Hobby Components or not. However if you wish to request technical support directly from Hobby Components Ltd please keep the following in mind:
We have limited resources and support questions should only be directed at Hobby Components if they relate to a problem with an item purchased directly from us. When doing so please make it clear that the item was purchased from ourselves otherwise you may not receive a response from from us.
Please do not ask us for technical support on items there where not purchased from Hobby Components. In this case we recommend contacting the seller from which you purchased the item or direct the question to other users of this forum. However we ask that you do not link to competitors products when doing so.
When posting questions directed at Hobby Components:
Please try and include as much information as you can. E.g. any error messages you see, what LED's are illuminated and what is connected to the board, etc.
We may not be able to offer any technical support beyond confirming that your item is in good working order.
When posting in this forum it will be assumed that you require help in debugging your purchased item. If you believe your item to be faulty and require a refund/replacement then you should email us directly at email@example.com
For software including Arduino Sketches, examples, and libraries, we will provide support for these when possible however please remember that they are provided as a free courtesy to our customers and the electronics hobbyists community in general and we have no obligation to provide technical support for them.
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